Terms & Conditions – bookings and performances

These terms and conditions form the basis on which you can visit and use our website. Please read them carefully as they contain important information.

General terms and conditions

This site is owned and operated by Tall Tales Mysteries of 8 High Row, Gainford, near Darlington, DL2 3DN.. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at sara@talltalesmysteries.com or 07833 715504                

  1. The contract between us

On booking an event with us we will send you an invoice for a non-refundable deposit. Your booking is confirmed on receipt of the deposit. We will hold your chosen date for 14 days. If the deposit is not paid within 14 days your chosen date may become available for another booking.

We must receive payment of the whole of the price for your booking within 14 days of the performance date. Payment of the deposit represents an offer on your part to purchase our acting and performance servirces, which will be accepted by us only when the non-refundable deposit is paid. Only at this point is a legally binding contract created between us. 

  1. Acknowledgement of your order

To enable us to process your booking, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your deposit and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us. 

  1. Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Tall Tales Mysteries. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.


  1. Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately.


  1. Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

  1. Availability

All bookings are subject to acceptance and availability. If the performance you want to book is not available or is already booked, we will contact you by e-mail or phone (if you have given us details). You will have the option either to cancel your booking or to alter the date of your booking. 

  1. Booking errors

You are able to correct errors on your booking at any point up until 14 days before your performance in terms of the number of guests you expect. You may alter your chosen mystery theme up to 30 days before the performance to allow us to ensure your chosen theme is properly prepared.

  1. Price 

The prices payable for our performances are available by contacting us and are dependent on the numbers of guests you anticipate.. All prices correct at the time of entering information.

Where it is not possible to accept your booking of the your chosen murder mystery theme at the price indicated, we will advise you by e-mail, and you an alternative date and/or murder mystery theme at the price stated in the e-mail and will state in the e-mail the period for which the offer or the price remains valid. 

  1. Payment terms

We will take payment upon receipt of your booking via cheque, Paypal, cash or bank transfer.. We accept no liability if a booking is not confirmed because you did not give us the correct payment details. If it is not possible to obtain full payment for the non-refundable deposit from you, then we can refuse to process your booking and that date may become available for another customer. This does not affect any other rights we may have.


  1. Cancellation rights

10.1     Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar  days after the day on which you placed your booking. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

10.2      Your booking will be confirmed once we have received your deposit, paid either by cheque, money transfer, Paypal or cash.

10.3     Should you wish to cancel your booking, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us in writing by any durable medium (for example letter sent by post or e-mail).

10.4     If you cancel your booking within 14 days of your planned performance you agree to pay half the full cost of the fee due to Tall Tales Mysteries.

10.5      If you cancel your booking within 7 days of your planned performance you agree to pay the full cost of the fee due to Tall Tales Mysteries.

10.6     If you have received the props or any other items to help with the marketing of your event before you cancel your contract then you must send these items back to our contact address at your own cost and risk.

10.7     Where you have notified us that you are cancelling your contract more than 14 days before your event we will not refund the deposit. All deposits are non-refundable but you will not be liable for any further payments.


  1. Cancellation by us

11.1      We reserve the right not to cancel a booking where:

11.1.1   we have not received a deposit within 14 days of your booking;

11.1.2   we do not deliver our murder mysteries in your area; or

11.1.3   we cannot perform due to events beyond our reasonable control.

11.2     If we do not process your booking for the above reasons, we will notify you by e-mail.


  1. Liability

12.1     Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund.

12.2     We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions.  We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

12.3     Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

12.4     You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

12.5     Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.   You have certain rights as a consumer including legal rights (e.g. under the Consumer Rights Act 2015) relating to faulty and/or misdescribed goods.

  1. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at 8 High Row, Gainford, near Darlington, DL2 3DN and all notices from us to you will be displayed on our website from time to time.

  1. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible. 

  1. Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

  1. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected. 

  1. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

  1. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.


Tall Tales Mysteries are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with.  The purpose of this statement is to set out how we use any personal information that we may obtain from you. 

Data Protection Act 1998 (“the Act”)

We with the Data Protection Act in all our dealings with your personal data. 

Use and collection of personal information

In general you can visit our website without telling us who you are and without revealing any information about yourself.  If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.

We may use information that you provide:

  • to register you with our website and to administer it
  • for assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.

If you do not want us to use data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

We may disclose your personal information to third parties only if we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.



We collect information directly from you in a number of ways.  One way is through our use of “cookies”.  Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website.  They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site.  Cookies are small text files that are placed on your computer’s hard drive by websites that you visit.  They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you.  This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.

Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

The rules about cookies on websites have recently changed.  If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser.  You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer.  You can also delete any cookies that are already stored on your computer’s hard drive.  However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work.  This is because some of the cookies we use are essential for parts of our website to operate.  Likewise, you may not be able to use some products and services on other websites without cookies.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org.

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site.  Alternatively, you may opt out of receiving information from us by e-mail, telephone, fax or post.  Our phone number is 07833 715504 or you can e-mail us on sara@talltalesmysteries.com.


We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose. You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.    


You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to:

Sara West,

Tall Tales Mysteries, 8 High Row, Gainford, near Darlington, DL2 3DN



To Tall Tales Mysteries, 8 High Row, Gainford, near Darlington, DL2 3DN


I/We* hereby give you notice that I/We* cancel my/our* contract for the for the supply of the following service*:


Ordered on*/Received on*:     ……………………………………………….


Name of consumer(s):             ……………………………………………….


Address of consumer(s):           ……………………………………………….




Signature of consumer(s):     ………………………………………………. (only if this form is notified on paper)


Date:                                        ……………………………………………….


*Delete as appropriate




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